John Carstensen

My personal website

Objective

I'm currently engaged as an IT Business Analyst working under contract with Chevron, but I'm looking for full time employment in the Houston area.

I’m especially interested in opportunities to get more involved in Supply and Trading systems. I believe my extensive BA/PM and technical background well prepares me to translate my skills into other areas of Supply and Trading.


Professional Profile

An IT professional with strong business analysis, and project management skills. Highly developed analytical and problem solving skills with strong negotiating skills.

The preferred resource for resolving complex technical and administrative requirements and implementing practical implementation plans.

A dedicated team player or solo performer with a big picture perspective and the patience to handle fine technical and administrative details. Both a nurturing mentor and an eager student with strong professional ethics.

I’ve been the business relationship manager and technical owner responsible for the development, maintenance, configuration and support of SQL based systems that have run on multiple SQL servers to support marketing reporting and production applications and I've supported and led projects to develop reporting solutions.

I have extensive knowledge of MS SQL and I’ve implemented a variety of business applications and led software development projects to customize a variety of applications and supporting processes using both in-house and vendor resources.


Key Achievements

Project Manager for a supply chain cost control project that established a new process and reporting system to analyze truck freight costs and establish standard costs by plant, customer location and fuel type.

Project Manager for an e-commerce project to implement IATA standard XML aviation fuel invoices.

System Team Lead for Credit Management and Reconciliation project to reengineer the global aviation credit process and related systems and reports to provide a global view of exposure and reduce risk and increase efficiency.

Business Analysts and SME for an agile software development project to develop a CRM system that included importing market data from multiple vendors, campaign management, lead distribution and reporting.

Managed the implementation, customization and support of a CRM system for 650+ Users in 90+ locations resulting in Originations of $493.1 million in Q4 2006. Responsible for software development projects to customize the application and related SQL processes, vendor contract management, database maintenance, and reporting and ad hoc data analysis.

Managed the implementation of a Retail License Management System to track state Mortgage Lending requirements and the compliance of Branches and individuals that prevented unlicensed Loan Origination.

Project Manager for software development project to interface Mortgage Servicers’ data with Master Servicer’s Default Management System that realized an annual cost benefit of over $250,000.

Participated in major Business Process Reengineering Project for Mortgage Originator including project recommendation, requirements definition, and process reengineering and leading software development teams.


Summary of Experience

Experience in the Oil & Gas industry with emphasis in Business Systems Analysis, Process Analysis and Project Management in the areas of Cost Controls, Risk Mitigation and Process and Data Governance.

12 years of experience in Financial Services with emphasis in Business Process Analysis, Documentation and Reengineering, Requirements Definition, IT Project Management, Performance Analysis, System Implementation, Change Management, Data Modeling, End-user Documentation, Employee and Support staff Training, GUI Design and BA/SME team member for both waterfall and Agile application development projects.

18 years of experience in Commercial and Defense Electronics with emphasis in Project Management, Proposal Management, Design Evaluation, Quality System Development, TQM Facilitation, Qualify System and Contract Compliance Auditing, Supplier Quality Management, Employee & Customer Training.


Employment History

CHEVRON
Houston, Texas
Business Systems Analyst
Principle IT Business Analyst for Chevron’s Global Aviation business unit responsible for Project Management on small projects and Systems Team Lead on larger projects. Coordinate PMO governance and IT Steering Committee.

ACCREDITED HOME LENDERS
Irvine, California
Sr. Business System Analyst
IT Relationship Manager for the Retail business channel and the IT Department. Defined Business Requirements for a new Retail Lead Management System and participated in the Agile Development process and daily Scrums as BA and SME.

Member of IT Integration Team that successfully integrated Aames IT Systems into Accredited's environment.

AAMES FINANCIAL CORPORATION

Irvine, California
Sr. Business System Analyst
IT Relationship Manager for the Retail sales and Marketing and Technical Owner of the Retail Lead Management System including process analysis, vender management, application administration and database management.

Principle IT contact for the Legal department and Technical Owner of the Retail License Management System including process analysis, application administration and database management.

RESIDENTIAL MONEY CENTERS (Subsidiary of GMAC/RFC)
Irvine, California
Business Process Analyst
Participated in major Business Process Reengineering Project. Developed Project Recommendations, Requirements, Statement of Work, Software Requirements Specifications, and Service Level Agreements.

UNITED LENDING GROUP (Subsidiary of ContiFinancial)
Irvine, California
IT Project Leader
Managed various software development and implementation projects. Administered the company’s web site

System Analyst
Implemented and administered several Loan Origination Systems, trained users and support staff. Key IT participant in business processes reengineer project and supported knowledge based mortgage-lending application.

SORRENTO ELECTRONICS (Subsidiary of General Atomics)
San Diego, California
Sr. Quality Representative
Project Qualify Engineering from proposal to logistics support on major DOD design & manufacturing contracts for nuclear instrumentation systems.

Program Manager
Responsible for all phases of design and manufacturing projects for DOD and commercial contracts. Chaired the company’s Configuration Change Control Board.

Quality System Supervisor
Supervised a Project Quality Engineering team responsible for QA on design and manufacturing contracts for nuclear instrumentation systems. Responsible for the company’s Qualify Audit and Corrective Action programs.

Engineering Support Supervisor
Developed an engineering team to perform prototype fabrication, evaluation and qualification testing, and acceptance testing of Nuclear Instrumentation Systems. Provided in-house and customer training programs.


Education

State University of New York at Oswego
Oswego, New York
Biology


Proficiencies

Business Analysis, Process Analysis, Data Analysis
Requirements Definition, Business Process Modeling,
Process Governance, Process Documentation,
Project Management, Proposal Management,
Contract Management, Change Management

Strong Analytical and Communication skills
Very good skills with Microsoft Excel, Visio, PowerPoint and SQL
Proficient with Computing in Networked Client-Server Environments


References

References available upon request.


Résumé

Contractors are always looking for work.

I love working for Chevron but the current economic situation leaves me working as a contractor and I prefer being a full time employee.

Please contact me if you have something I might be interested in.

We live in Spring TX near The Woodlands and have no interest in relocating, but the commute to downtown by bus leaves plenty of time for podcasts and audio books.

Here's a link to my Résumé in MS Word.

CARSTENSEN Resume